Rating, NPS, and slider questions collect numeric responses on a defined scale. They are ideal for satisfaction, agreement, intensity, and loyalty benchmarks.
Rating#
Full guide: Rating →
A numeric scale (for example, 1–5 or 1–7) for measuring satisfaction, agreement, or intensity.
When to use it:
- Satisfaction ratings.
- Agreement scales for a single statement.
- Any question where you want a number on a defined scale.
Configuration tips#
The scale is set up in two places: the question card holds the wording and the icons, and the Properties panel's Settings tab holds the switches.
On the question card:
- Type a low label and a high label so respondents understand what the ends of the scale mean. Both are optional.
- Pick the icon the scale is drawn with: a star, heart, thumb, circle, or smiley; a single image of your own used for every point; or a different image for each point (open "A different icon for each point").
In Properties ▸ Settings:
- Scale Points — how many points the scale has (3, 4, 5, 7, or 10).
- Use Default Emoticons — an emoticon satisfaction scale, a row of faces running from a red frown to a green grin, with nothing to upload. Available on 3, 4 and 5-point scales; longer scales would have to repeat faces, so the switch is turned off there. Turning it on leaves no icon selected on the question card, because the faces are the icons.
- It also turns on Highlight Selected Point Only, because faces are separate choices rather than a running total. You can turn either switch back off.
- Hide Endpoint Labels — turns the label row off without deleting the wording you have written on the card.
- Highlight Selected Point Only — lights just the point the respondent picks instead of every point up to it, and greys the rest out. Leave it off for a star-style scale where the whole run fills in.
Use display logic to show follow-up questions only for low or high scores.
Net Promoter Score (NPS)#
Full guide: Net Promoter Score (NPS) →
A standard 0–10 scale used to measure loyalty and likelihood to recommend.
- 0–6 = Detractors
- 7–8 = Passives
- 9–10 = Promoters
When to use it:
- Measuring customer loyalty.
- Benchmarking against industry NPS standards.
The analytics page automatically calculates your NPS score and shows the promoter/passive/detractor breakdown.
Slider#
Full guide: Slider →
A draggable slider for selecting a value on a range.
When to use it:
- Numeric ratings where a slider feels more natural than clicking a number.
- Budget or percentage estimates.
Configuration tips#
- Define min, max, and step in the properties panel.
- Pair with display logic when you need different follow-ups for low vs. high values.
Related guides#
- Question Types — overview and when-to-use table
- Logic, Flow & Conditions — numeric and comparison operators
- Analytics & Responses — NPS breakdown and exports
- Display Blocks & Plugins — NPS/CSAT Story formats
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